职位详情

Systems Analyst 3-Support-16000XY8Preferred Qualifications1. B.A./B.S. in a technical field or equivalent experience required;2. Minimum 8 years DB experiences, at least 6-year Oracle management experience; 3. Proven experience of Oracle DB 10g/11g/12c installation, deployment and management;4. Real Application Cluster (RAC) and MAA experience are must;5. Exadata and Exalogic experience are definitely an advantage;6. Data Warehouse experience is an advantage;7. The following skills are preferable:* Oracle Advanced Queuing* Oracle Enterprise Manager* Oracle Dataguard* Oracle Recovery8. Solid experience and deep knowledge of Unix, especially Linux;9. Project Management experience is an advantage;10. If experience is less than 8 years, but has high ability, can be taken into consideration as high priority.11.Good in English and Mandarin, Japanese oral and written skills are needed.Detailed Description and Job RequirementsAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.Job:SupportTravel:Yes, 25 % of the TimeLocation:CN-CN,China-DalianJob Type:Regular Employee HireOrganization:Oracle