职位详情

Position Title: Global Customer HUB Customer Support Engineer(Multilingual) Summary of Position: The role of Global Customer HUB (HUB) Support Engineer is to receive incoming calls for assistance, manage service requests, monitor specific queues, provide assistance to customers and perform translations in accordance with service standards. The HUB support engineer will establish relationships with other departments within Oracle to resolve problems and transfer knowledge to both internal and external customers. Working hours will be determined by a shift pattern, Work shift might be adjusted if 24*7 support is required for business needs. Responsibilities: The HUB support engineer's responsibilities include but not limited to the following: Ensures that HUB tasks are handled during active shiftFor engineers responsible for translations, provide verbal and/or written translations when customer requires local language supportUses required systems to research/troubleshoot customer entitlement and My Oracle Support issuesUses SR quality guidelines when updating and managing SRsMonitors specific queues for: una