职位要求
SYNOPSIS
概 述
Responsible for creating a welcoming center atmosphere for customers, providing customers with quality service; Support COM and liaise with the other functional team to ensure three primary targets can be met: 1) Create high level service and excellent customer experience; 2) Control center cost and optimize operating process; 3) Contribute to the growth of center net internal revenue.
负责营造一个以客户服务为导向的中心环境，为客户提供优质的服务；支持服务运营经理并与其他职能部门协作确保以下三项目标的达成： 1）打造高标准的服务，优化客户体验；2）控制中心成本和优化运营流程；3）促进中心净内部收入的良性增长。
QUALIFICATION
资 质 要 求
English Level: EF Level 8 or above.
英语水平：英孚英语级别测试 8 级或以上。
Education: Bachelor Degree or above.
学历：本科或本科以上学历。
2 Years’ or above service relevant working experience/1 year’s or above education relevant working experience.
两年或以上服务行业工作经验者或一年及以上教育行业工作经验者优先。
KEY RESPONSIBILITIES
主 要 职 责
Drive center operational and service excellence, creating a customer-focus service organization, where customer can enjoy their experience at an EF center.
提高运营效率和服务质量、营造一个以客户服务为导向的工作环境，从而提高客户在 EF 中心的体验满意度。
Create pleasant physical environment and excellent English learning atmosphere. Ensure
English is the major language in center.
营造舒适的中心学习环境和良好的英语学习氛围。确保英文在中心作为主要沟通语言。
Responsible for student’s satisfaction and service coverage. Accurately execute company standard student lifecycle system for assigned students.
负责中心学生满意度以及完成学生跟进覆盖率。按照公司标准的学生学习周期管理服务流程，对自己所负责的学生进行相应的跟进。
Improve customer’s experience by delivering relevant service programs targeted at different customer segmentation to satisfy their service needs; and be able to adjust service program delivery per student’s study progress.
针对不同类型客户的服务需求，提供相关的服务项目，从而提高客户的整体体验；根据学生的学习进展及时地调整服务项目。
Collaborate with Course Consultants and Trainers to contribute to the growth of center net internal revenue, including course renewal, upgrade and referral.
配合中心课程顾问和培训师促进中心净内部收入的良性增长，包括课程续约、升级和推荐。
LOCATION:
工作地点
If you possess the above qualities, you are the exact person we are looking for! Join EF, and you will join one of the world\'s most dynamic companies!
北京英孚成人英语培训中心：
国贸中心，复兴门中心，崇文门中心，东直门中心，三元桥中心，大望路中心；
中关村中心，西直门中心，亚运村中心，五道口中心，万寿路中心。
